Reducing production bugs is a top priority for CTOs and engineering teams in product tech companies, and here's why: Picture this — a bustling tech company with a cutting-edge product but plagued by frequent bugs. These bugs not only frustrate users but also tarnish the company's reputation and cost a fortune to fix. According to a study by IBM, the average cost of a production bug is $100,000. This cost can be even higher for critical bugs that impact customer service or revenue.
But here’s my take. Providing more time for testing, encouraging developers to be more careful, and creating a culture of quality enable the slowing down process to be more meaningful. The same study by IBM also found that the cost of fixing a bug after it has been released to production is 100 times more expensive than fixing it during the development phase.
You might be wondering what slowing down might look like.
Slowing can help improve production bugs by:
The interesting pattern that emerged out of the data that we studied across Hivel users indicated that increased review time resulted in reduced production bugs.
It further revealed some learnings that would help engineering teams reduce production bugs and improve feature quality.
Our customers use data-driven insights emerging from Hivel.ai to bring leadership buy-in to encourage radical thinking balanced with proof-based decisions.
One of our customers in the e-commerce tech industry utilized insights obtained from hivel.ai through their dev tools to persuade their leadership and gain approval on the benefits of slowing down their feature release cycle. Even before they could start measuring, they had 3-months of data in retrospection right from day-1 of using Hivel.ai
If you are also trying to find out how to reduce production bugs, here are 4 metrics that you should start measuring and evaluating.
John Doerr once said, "If you can't measure it, you can't improve it."
**Hivel.ai can help you run these metrics on dashboards designed for engineering leaders. You can measure them and define the reasons for recurring production bugs.**
Production bugs can result in a waste of money in a number of ways, but the costs may not seem very apparent.
A study by Tricentis revealed that 80% of consumers would abandon a mobile app or website if they encountered a bug, emphasizing the need for robust engineering practices in maintaining user trust.
Tobi Lütke, CEO of Shopify, believes, "Efficiency is doing things right; effectiveness is doing the right things." According to a report by Statista, software bugs, and inefficiencies cost businesses approximately $1.7 trillion annually.
In a bug-free environment, your product in the hands of the end-user and customer becomes very powerful. Slowing down adds pace to the production cycles. It accelerates time to market with improved engineering efficiency. Etsy, the global marketplace for unique and handmade goods, led this by example. By focusing on engineering efficiency, they empowered their sellers to quickly onboard, list products, and process orders efficiently, creating a seamless buying experience for customers.
Reducing production bugs not only improves operational efficiency but also builds trust and enhances a company's reputation. The online payment platform PayPal recognizes this importance. By prioritizing engineering excellence, they have earned the trust of millions of users worldwide. As Sri Shivananda, CTO of PayPal, asserts, "We are responsible for delivering a reliable, secure, and performant platform that empowers our customers and instills trust."
Slowing can help to reduce production bugs and reduce the waste of money that they can cause. By providing more time for testing, encouraging developers to be more careful, and creating a culture of quality code review processes, slowing can help to ensure that organizations produce high-quality software that is free of bugs.