Hivel is a B2B SaaS solution for engineering teams to bring in data-driven culture for people and process efficiency. We aim to make engineering teams release features more often, take less time to roll out features, and still avoid team burnout!
We are a US-based startup with product and development based out of India. We are building in India for global markets, using the Silicon Valley exposure of our founder, advisors, and investors from top companies like Uber, Square, Microsoft, and Amazon. We are based out of Hyderabad but are open to remote team members as long as they can travel occasionally.
What You'll Be Doing:
We're excited to welcome a Customer Success Engineer to our expanding team! If you're someone who thrives on versatility and enjoys interacting with clients while collaborating closely with our tech and customer success squads, this role is tailor-made for you. Join us on the thrilling 0-1 journey as we enhance our client experience and partner with the tech team to shape optimal product features, all while independently tackling most technical support challenges. This position offers an exhilarating opportunity for individuals eager to leverage their technical expertise and people skills to forge meaningful connections with Engineering leaders.
If you got to this point, we hope you're feeling excited about the job description you’ve just read! Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Hivel’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
Equal Opportunity Employer
As an equal opportunity employer, we do not discriminate based on race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status or any other legally-protected characteristic.