Updated date: May 9th, 2021
Please read this policy carefully to understand how we handle and treat your personal information.
Hivel collects data to enable us to operate the Services effectively, and to provide you with the best experiences on our website and our Services. You provide some of this data to us directly, such as when you register to use our Services, subscribe to a newsletter, respond to a survey, make an inquiry through our website, contact us for support, or contact us as a prospective customer, vendor, supplier, or consultant. We get some of your data by recording how you interact with our website and our Services by, for example, using technologies like cookies. We also obtain and process data in the context of providing the Services.
The data we collect depends on the context of your interactions with Hivel, he choices you make (including your privacy settings), and the Services you use. The data we collect can include the following:
We use the data we collect to operate our business, and to provide the Services to you. This includes using the data to improve our Services, and to personalize your experiences. We may also use the data to communicate with you to, among other things, inform you about your account, provide security updates, and give you information about the Services. We may also use the data to manage your email subscriptions, improve the relevance and security of our website, respond to user enquiries, send you periodic marketing communications about our Services, and improve the relevance of our advertising.
Providing and improving our Services. We use data to provide and improve the Services we offer, and to perform essential business operations. This includes operating the Services, maintaining and improving the performance of the Services, developing new features, conducting research, and providing customer support. Examples of such uses include the following:
We use data we collect to communicate with you, and to personalize our communications with you. For example, we may contact you to inform you when your subscription is ending, to discuss your account, to let you know when updates are available, to remind you about features of the Services that are available for your use, to update you about a support request, or to invite you to participate in a survey. Additionally, you can sign up for email subscriptions, and choose whether you want to receive marketing communications from us.
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. We use Stripe for accepting payments and managing subscriptions.
We implement a variety of measures to ensure that our processing systems remain confidential, resilient, and available. Specifically, we have implemented processes to help ensure high availability, business continuity, and prompt disaster recovery. We commit to maintaining strong physical and logical access controls, and conduct regular penetration testing to identify and address potential vulnerabilities.
Business Continuity. We keep encrypted backups of data every hour in multiple regions on Amazon Web Services. While never expected, in the case of production data loss (i.e., primary data stores loss), we will restore organizational data from these backups.
Penetration Testing. We engage an independent, third-party agency to perform black box penetration testing on a regular basis. Information about security vulnerabilities that are successfully exploited through penetration testing is then used to set mitigation and remediation priorities. All medium and high vulnerability issues are identified and resolved as early as possible.
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. You can choose to disable cookies, but if you do, your ability to use or access certain parts of our website may be affected.
You may refuse to accept cookies by activating the setting on your browser that allows you to refuse the setting of cookies.
We share your personal data with your consent, or as necessary to provide the Services to you. We also share your data with vendors working on our behalf; when required by law or to respond to legal processes; to protect our customers; to protect lives; to maintain the security of our Services; and to protect our rights or our property.
You can view, access, edit, delete, or request a copy of your personal data for many aspects of the Services. You can also make choices about Hivel’s collection and use of your data. How you can access and control your personal data will depend on which Services you use.
You can always choose whether you want to receive marketing communications from us. You can also opt out from receiving marketing communications from us by using the opt-out link on the communication.
In order to provide our Services, personal data collected by Hivel may be stored and processed in the United States and other countries where Hivel or its affiliates, future subsidiaries or service providers maintain facilities. The storage location(s) are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect the data in the event of an outage or other problem. Wherever data is processed, we take steps to ensure that the data we collect is processed according to the provisions of this Policy and the requirements of applicable law.
We may retain your personal information as long as you continue to use the Services, have an account with us, or for as long as is necessary to fulfill the purposes outlined in the policy. You can ask to close your account by contacting us at the details above, and we will delete your personal information on request.
We may, however, retain personal information for an additional period as is permitted or required under applicable laws, for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes.
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by sending an email to email@example.com.
We will update this privacy statement when necessary to reflect customer feedback and changes in our Services. When we post changes to this statement, we will revise the “last updated” date at the top of the statement. If there are material changes to the statement or in how Hivel will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how Hivel is protecting your information.
If you have a privacy concern, complaint, or a question for the Data Protection Officer of Hivel, please contact us by sending us an email at firstname.lastname@example.org. We will respond to questions or concerns within 30 days.
Unless otherwise stated, Hivel Analytics, Inc. is a data controller for personal data we collect through the Services subject to this statement.
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