privacy policy

Terms & Conditions

Last Updated: May 25th, 2021

Hivel Analytics, Inc., accessible via the website or it’s subdomains (also referred to as “Hivel”, “we”, and “us”) is a website (the “Site”) and web services operated by Hivel Analytics Inc., used by businesses and individuals to improve the quality of their relationships with their current and prospective employees, partners and service providers. Users of the Site are bound by these Terms of Use, which cover the use of the Site and any of the services provided through that site, or otherwise operated by Hivel, and the Public and Private Content (collectively, the “Services”). You may not use the Services if you don’t agree with these Terms. This is a legally binding agreement between you and Hivel, so please take the time to read and understand the Terms. If you have questions, you can email us at We reserve the right to enforce the Terms by limiting your access to the Services, up to and including permanent Termination of your Account. We also reserve the right to change the Terms at any time. The latest Terms can always be found at

Using the Service / Acceptable Use

You can use Hivel by:

  • accessing any Content (as defined below) available for free and without registration on our Site (the “Public Content”),
  • Subscribing to an Account, which allows you to access Private Content. “Private Content” consists of:
  • Content provided by Hivel.AI and other third parties which is restricted to paid Subscribers only
  • Customer Content (as defined below) created and configured by Users within your Account, and available only to Users within your Account.

People who visit our site without subscribing to our Services are considered “Visitors” while those who Subscribe to Private Content are called “Subscribers.” Whether or not you are a Visitor or Subscriber, you are considered a “User.”

When using the Hivel Services, you may NOT use the Services in any of the following manners:

  • in any way that is against the law, including but not limited to activity such as gambling, piracy, child pornography, or the violation of copyright, trademark, or intellectual property laws,
  • for the purpose of reverse engineering, copying, hacking, or otherwise modifying or competing with the Service;
  • for the purpose of sending unsolicited email, SMS, or text (spam) messages, or for transmitting any viruses, worms, or other malicious or destructive code;
  • in any way that compromises
  • for the purposes of, or while, impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity;
  • in any way that attempts to circumvent any billing mechanism that measures or meters your use of the Services;
  • to stalk and/or harass another;
  • to harm minors in any way;
  • to resell the Services without prior written permission of Hivel;
  • by forging headers or otherwise manipulating identifiers to disguise the origin of any Content posted on or transmitted through the Service;
  • in a manner that misleads a third party into believing that he or she is interacting directly with Hivel, the Services, or a third party that you do not have permission to represent;
  • in a way that engages in any chain letters contests, junk email, pyramid schemes, spamming, surveys or other duplicative or unsolicited messages (commercial or otherwise);
  • by using any Hivel domain name as a pseudonymous return email address;
  • in any manner that could damage, disable, overburden or impair any Hivel server or the networks connected to any Hivel server, or compromise the ability of other users to access the Services;
  • to market any goods or services for any business purposes (including advertising and making offers to buy or sell goods or services), unless specifically allowed to do so by Hivel;
  • to transmit another’s intellectual property or other proprietary or confidential information without such owner’s or licensor’s permission.


“Content” means any and all information, data, results, ideas, plans, sketches, texts, files, links, images, photos, video, sound, inventions (whether or not patentable), notes, works of authorship, articles, feedback, or other materials. “Customer Content” means any Content provided, imported or uploaded to, or otherwise used by you or on your behalf with the Services. You represent and warrant that any Customer Content shall not (a) infringe any copyright, trademark, or patent; (b) misappropriate any trade secret; (c) be deceptive, defamatory, obscene, pornographic, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; (d) contain any viruses, worms or other malicious computer programming codes able to damage the Services, any third party content, or other data of the Services; or (e) otherwise violate the rights of a third party. Hivel is not responsible for any Content created by you or any other User, and will not be responsible for any objectionable material or ensuring your use of the Services meets any applicable law or regulation.

Hivel reserves the right to remove any Public or Private Content stored in the Service that we determine, in our sole discretion, is objectionable or violates these Terms. However, we do not have a responsibility to remove objectionable content. Examples of objectionable content include content that is pornographic, libelous, defamatory, obscene, or otherwise unlawful.


Subscribers can access our email support by contacting While we strive to reply to all support requests within 24 hours, we do not make any guarantees regarding our response times.

Subscribing to the Service

To become a Subscriber, you must register with us. In order to Subscribe to the Services:

  • You must be an actual human being, aged 13 years or older. We do not provide Subscriptions to bots or other programs, and our Services are not designed for children.
  • You must register using a third party login of our integration providers - Bitbucket, Github, Gitlab and others we may add.
  • For Subscriptions requiring a fee, you must make the payment using our payment partner Stripe. Access to the Services is billed in advance and is non-refundable, except as provided for in this Agreement.

If you are the first (or only) person registering within your organization, we will create both an Organization and an Account. Organizations are used to group Accounts that belong to the same entity, for example, all the employees of the same company.


  • Will be able to login via your third party login - GitHub, Bitbucket or GitLab
  • belong to an Organization you enter as part of the onboarding process


  • group multiple Accounts belonging to the same organization
  • allow for the sharing of Private Content (such as teams, projects, etc.) within the Organization
  • have at least one Account designated as an Administrator.

You are responsible for any action taken under your Account, and all Customer Content posted using your Account, even if you are not the one accessing the Account. Except as specifically provided for in this agreement, you are responsible for protecting the confidentiality of any non-public authentication credentials (including passwords) and the confidentiality of your Customer Content. Having multiple people access the Services with the same Account is prohibited, so you should not share your password with any other Users. Each User must register for a new Account. Subscriptions are billed to the Organization and in support of the Organization’s business.

Subscription Plans

Hivel offers several Subscription Plans and the prices, features may vary from time to time.

All Subscription Plans will have two qualities:

  • the Period, which is how long you are subscribing for (typically a month, a year or multiple years).
  • the Level, which determines:
  • the features of the Service your Organization can access,
  • any usage limits, including bandwidth, number of repositories, users,
  • the type and amount of support provided beyond the standard Support
  • the price per Period

In addition, some Plans may include Trial or Promotional Periods, for which you will either not be billed, or billed at a discount, depending on the offer.

For discounted Subscriptions, Hivel at its sole discretion reserves the right to limit or disable features that either 1) allocate credit or 3rd party costs on a per user or per organization basis or 2) are yet to be developed.

Your use of the Services is limited by your Subscription Level. You may not attempt to exceed or circumvent the limits placed on your Subscription. In addition, if your bandwidth or transaction usage significantly exceeds the average usage of other Users of the Services, we may, at our sole discretion, place limits on your bandwidth usage until it reverts to a more normal level. We will strive to do this in a manner that does not interfere with your usage of the Services, but we are not obligated to do so.

Changing Your Subscription

You may change your Subscription Level at any time.

If you raise your Subscription Level (upgrade), we will immediately charge you the difference between your current Level and your new Level, prorated for the number of calendar days remaining in your Period. Future Periods will be billed at the new Level.

If you lower your Subscription Level (downgrade), the downgrade will become effective on the first day of the next subscription period.

Changing your Subscription Level may result in loss of Content and/or features, and it is your responsibility to understand the limitations of your selected Subscription Level. Hivel.AI will not be liable for any consequences of changing your Subscription Level.

Changing Numbers of Accounts

You may add or remove the number of registered Accounts in your Subscription. New users will be billed immediately at a prorated amount to the end of your subscription period. A decrease in users will be treated as a Cancellation for the purposes of each user; and will be removed at the end of the Subscription Period.


Access to the Services is billed in advance and is non-refundable, except as provided for Cancellation / Termination, below. Once payment is received, you will have access to the Services for that Subscription Period, provided that you do not violate the Terms.

If the credit card on file with your account is no longer valid or payment is otherwise refused or uncollectible, we reserve the right to limit access to your Account, up to and including Termination, at our sole discretion.

All payments to Hivel will be made in United States Dollars, unless otherwise agreed to in a contract or offered through the Service. Payments are quoted exclusive of any taxes. You are responsible for all sales taxes, use taxes, value added taxes, withholding taxes, and any other similar taxes imposed by federal, state, local or foreign governmental entities on the transactions contemplated by this Agreement, excluding taxes based solely upon Hivel's net income.


All Subscriptions will automatically renew at the then-prevailing price until canceled. Subscriptions are automatically renewed and billed on a recurring basis per the Period of the Subscription. Upon renewal of your Subscription, this agreement will terminate, and your Subscription will thereafter be governed by the Terms of Use available on our website on the date on which your Subscription is renewed (the “Renewal Terms”). If you do not agree to any Renewal Terms, you may decline to renew your Subscription.

Cancellation and Termination

You may cancel your Subscription at any time upon ten (10) days’ advance written notice to Notice may be provided by emailing or submitting a support ticket through the application. For monthly Subscriptions, cancellations will become effective upon the first day of the next Subscription Period. No refunds are given for monthly subscriptions. For Annual and Multi-Year Subscriptions, you may cancel within the first 30 days of your subscription period to receive a prorated refund, less the amount of any unpaid or discounted services provided, such as setup, onboarding, training, data migration, or other professional services. Hivel has no obligation to consider refund requests related to a cancellation of a Subscription if the cancellation does not occur in the first thirty (30) days of the relevant Subscription Period, or if there has been a violation of other Terms herein, or if records indicate substantial productive use took place during that period.

It is your responsibility to copy any of your Customer Content before your cancellation is completed. Once your account is canceled, we reserve the right to delete your Customer Content at any time.

If, in our sole discretion, we determine that you have violated our Terms of Service we reserve the right to Terminate your account and make no commitments or warranties to preserve your Customer Content. Unless, again in our sole discretion, the violation involves illegal behavior or use of the Services that could compromise other Subscribers, we will attempt, but do not guarantee, to notify you of the Termination of your account and provide you read-only access to the site for 30 days to copy your Customer Content before we erase it.

Your Privacy Responsibilities

Hivel is committed to the principles of the EU-U.S. Privacy Shield Framework and protecting the privacy of its users and their data. ForHivel.AI Subscribers that maintain the personal data of EU-citizens (“Individuals”) or are based in countries governed by the GDPR or other country-specific privacy regulations you agree and acknowledge that Hivel is a Data Processor acting on your behalf and that you are a Data Controller. As such, as a Subscriber, you:

  • Agree that you are solely responsible for your own compliance with the GDPR and any other applicable privacy regulation;
  • Agree to respond to privacy related requests made by Individuals or by Hivel at the request of an Individual, Data Protection Authority, or other similar agency in a timely and compliant manner;
  • Acknowledge that Hivel does not give legal advice or training related to GDPR or other privacy regulations;
  • Agree to hold Hivel harmless and to indemnify Hivel for any and all matters or disputes rising out of or related in any way to your compliance with the GDPR or other privacy regulation

Failure to comply with Your Privacy Responsibilities, or to maintain your required level of compliance with the GDPR may, at Hivel’s sole discretion, constitute a violation of these Terms of Service.


We collect two kinds of information from our Users:

  • Personally Identifiable Information, or PII. This kind of information can identify you, for example your name, address, billing information, and email address.
  • Non-Personally Identifiable Information, or Non-PII. This kind of information does not identify you. Some types of Non-PII we may collect are your computer’s IP address, your web browser, and which features of the site you are using. We also collect information using the APIs from SCM tools to create meta data and show them on the dashboards. If we access any code to generate metadata, that will be in small chunks which by itself may not identify any valuable information. All such code will be deleted from our servers immediately after generating the metadata.

We may use cookies and other technologies to track your non-PII.

We use PII for the purpose of providing Hivel Services to you. This includes:

  • Providing access to your Subscription
  • Contacting you with important information such as changes to our Terms of Use, Privacy Policy and Subscription Services.
  • Informing you of new products and services available from Hivel.AI.
  • Improving your product experience

We agree that we will not share your PII with any third parties without your prior consent or authorization, except in cases where we rely on third parties to provide the Hivel.AI Services.

We use non-PII to improve our Services and to further understand our customers in the aggregate. We may share your non-PII with third-party analytics companies who help us understand how Users use our site,

Hivel reserves the right to share both PII and non-PII in an anonymous and aggregated form at its discretion.

Confidential Information

Hivel and Client acknowledge that Confidential Information may be disclosed to the other party during the term of this Agreement. “Confidential Information” means any confidential or trade secret information disclosed by one party to the other party, verbally or in writing, including but not limited to the terms of this Agreement, customer or client lists, product plans, technology, systems, business processes and any other financial, sales, marketing or business information that is not (a) disclosed in public materials or otherwise in the public domain through no action or disclosure by the receiving party; (b) lawfully obtained from a third party without any obligation of confidentiality; (c) lawfully known to the receiving party prior to disclosure by the other party; or (d) independently developed by the receiving party without reference to the disclosing party’s Confidential Information. Confidential Information of Client includes the Customer Content, PII and non-PII. Confidential Information of Hivel includes any non-published discounts, terms, or special pricing provided to Client. Except as otherwise expressly provided in this Agreement, each party will treat all Confidential Information of the other party with the same degree of care as it accords to its own Confidential Information, including but in no event less than a reasonable degree of care. The receiving party will use the Confidential Information of the other party only for the purposes set forth in this Agreement and, except as expressly set forth herein, will not disclose any Confidential Information to any third party. Upon expiration or termination of this Agreement for any reason, or upon request by the disclosing party at any time, receiving party will destroy all copies of the other party’s Confidential Information then in its possession within 60 days.

Intellectual Property

All Public Content authored by Hivel Analytics, Inc., as well as the look and feel of the Hivel Service, is copyright 2021 by Hivel Analytics, Inc. All rights reserved. You may not copy or reuse any portion of the code (HTML/CSS, Jscript, etc.) or any design elements without permission, which must be granted in writing from a corporate officer of Hivel Analytics, Inc.

Any Public Content submitted by you or any other third party remains the intellectual property of the submitter. By submitting Public Content to the site, you agree that we have permission to display the Content and that other Users will have the right to view your content under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

All Customer Content remains your intellectual property to the fullest possible extent. You provide Hivel a non-exclusive, worldwide, royalty-free and fully paid license to use your Customer Content solely for the purpose of providing you the Service. Hivel will use commercially reasonable security measures to protect Customer Content against unauthorized disclosure or use.

Hivel does not sell, assign or transfer any Intellectual Property Rights used or developed by Hivel in the performance of any services for any Services for any User or Subscriber.

Limited Warranty

We represent and warrant that (a) the performance of this Agreement does not and will not conflict with, violate, or result in a breach of any provision of any other contract or agreement to which we may be bound, and that we have all necessary rights and permissions to provide the Services offered herein; (b) Hivel’s services and the use of the Services by you hereunder does not infringe upon or misappropriate any third party patent or other intellectual property rights; (c) we do and will continue to comply with all applicable laws in connection with our performance of the Services under this Agreement; and (d) the Services will perform substantially as described in applicable user documentation. If Hivel’s Services fail to meet this limited warranty, we will, at our option and as your exclusive remedy, either (1) return the price paid for the remaining Services or (2) correct the Services within 30 days to meet the limited warranty.

While we strive to make the Hivel Services the best we can, we cannot make any warranties of any kind that are not expressly spelled out in this agreement. The Services are provided “As-Is”. To the extent any remedy is stated, this Agreement defines and provides your sole and exclusive remedy and our sole and exclusive liability.

We are not warranting that the Site will perform in any specific way or meet any of your needs. You are solely responsible for testing the Hivel Services for efficacy in any environment and for any task where you choose to apply them. Other than this warranty, we provide no warranties, whether express, implied, statutory, or otherwise, including, but not limited to, merchantability, fitness for a particular use, non-infringement, and security are disclaimed and excluded.

We also do not warrant any specific uptime or performance of the Services, including backups of Customer Content. There are many factors beyond our control that may limit or otherwise compromise your access to the Services, including failures of our hosting provider (currently Amazon AWS), failures of internet service providers, and technical complications with your equipment and internet access.

This limited warranty does not cover problems caused by accident, abuse or use of the Services in a manner inconsistent with our Terms of Use or our published documentation or guidance, or resulting from events beyond our reasonable control.

Hivel does not take any responsibility for, or endorse or recommend, any Public Content provided by you or any third party, through the Service. We can remove this Content at any time.

Any support or professional services provided to you either as a User or Subscriber are provided on an “as-is” basis and your sole recourse in the event that you are unsatisfied with those services is Cancellation of your Subscription as described herein.

Defense of Claims

Hivel will indemnify you against any claims made by an unaffiliated third party that our Services infringe on any trade secret recognized under the Uniform Trade Secrets Act or any United States copyright of that third party (a “Hivel Indemnified Claim”) Notwithstanding the foregoing, Company shall have no obligation under this section or otherwise with respect to any infringement claim based upon (a) any Customer Content, (b) your combination of the Services with Customer content or your business processes, (c) your redistribution of the Service to, or use for the benefit of, an unaffiliated third party, (d) any use of the Service not in accordance with these Terms of the documentation, (e) Company’s conformance to your specifications, (f) any use of the Service in combination with other products, equipment, software or content not supplied by Hivel, or (g) any modification of the Service by any person other than Hivel or its authorized agents.

If we reasonably believe that a Hivel Indemnified Claim may bar your use of the Services, then at our sole discretion we will attempt to either obtain the right for you to continue using the Services, or, modify and replace the Services with a functional equivalent and notify you to stop using the previous version. If these options are not commercially reasonable, we may terminate the agreement and refund any amounts paid for an unused Subscription Period.

You will indemnify Hivel against any claims made by an unaffiliated third party that any Customer Content, or services you provide using Hivel’s Services, directly or indirectly infringes on a third party’s patent, copyright or trademark or makes unlawful use of its trade secret, or (2) arises from a violation of Acceptable Use as defined in this Agreement.

This indemnification and defense commitment shall not apply to third party claims arising out of the negligent acts or omissions of any indemnified party.

Each party must give written notice to the other of any claims promptly after receipt thereof. The party seeking protection must provide reasonable assistance and cooperation in connection with the defense of the claim. The party providing protection will have the right to control the defense or settlement of the claim, however, the party seeking protection shall have the right to participate in, but not control, any litigation for which indemnification is sought with additional counsel of its own choosing, at its own expense.

Limitation of Liability



Any delay in the performance of any duties or obligations of either party (except the payment of money owed) will not be considered a breach of these Terms if such delay is caused by a labor dispute, shortage of materials, fire, earthquake, flood, or any other event beyond the control of such party, provided that such party uses reasonable efforts, under the circumstances, to notify the other party of the cause of such delay and to resume performance as soon as possible.

Entire Agreement and Enforcement

By using the Services, you agree that you intend for this agreement to be binding upon you to the fullest possible extent. To that end, if any one or more of these Terms of Service are determined to be unenforceable, in whole or in part, for any reason, you agree that the remaining provisions shall continue to be valid and enforceable. In addition, if we fail to enforce any provision of these Terms, you shall not construe it as a waiver or limitation of our right to enforce and compel strict compliance in the future.

These Terms, unless otherwise agreed to in writing, constitute the entire agreement between the parties, and supersede all prior or contemporaneous communications between the parties (whether written or oral) relating to the use of the Services. You are not relying on any representations or commitments made by Hivel that are not contained in these Terms in your decision to use the Services.

These Terms will be governed by and construed in accordance with the laws of the State of Delaware, excluding its conflict of law’s provisions. The parties hereby agree that the federal and state courts of Delaware shall have exclusive jurisdiction over any dispute arising out of these Terms.

If any provision of these Terms is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms will remain enforceable and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. Without limiting the generality of the foregoing, Customer agrees that the section titled Limitation of Liability will remain in effect notwithstanding the unenforceability of any provision in the section titled Limited Warranty.