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AvidXchange Unlocked 56% Faster Shipping.
The Fix Wasn't What You'd Expect.
How one of America's leading fintech companies turned scattered engineering data into a single source of truth.
56%
Improvement in Time-to-market
5 to 1
Reduction in Rework and Maintenance
6
months time to measurable results
" We're an accounts payable automation company. Software engineering intelligence isn't our core competency. And as a leadership team, we came to the realization that our reporting strategy just wasn't viable for the long term. "
Jack Notarangelo
Sr. Director of Engineering, AvidXchange
The Challenge
Fragmented Data
When your platform processes payments for 8,500 businesses and 1.35 million suppliers globally, engineering performance isn't an internal metric. It's a business-critical one. Every delay in shipping affects real finance teams running real money through your system. The pressure to move fast, and move reliably, is constant.
So when Jack Notarangelo, Sr. Director of Engineering at AvidXchange, looked at how his team was tracking performance, what he found was hard to defend. Engineering data was scattered across five separate systems: code repositories, work management tools, ticketing platforms, code quality software, and HR systems. Getting any coherent picture of how the team was performing meant pulling all of it together by hand.
It wasn't just slow. It was unsustainable. The leadership team had arrived at a conclusion. "We're an accounts payable automation company. We are not a software engineering intelligence company. It's not our core competency. And as a leadership team, we came to the realization that our reporting strategy just wasn't viable for the long term," Notarangelo said.
For a company operating at AvidXchange's scale, the gap between what the data could tell them and what they could actually see was costing them more than time. It was costing them clarity. And without clarity, making good engineering decisions is mostly guesswork.
So when Jack Notarangelo, Sr. Director of Engineering at AvidXchange, looked at how his team was tracking performance, what he found was hard to defend. Engineering data was scattered across five separate systems: code repositories, work management tools, ticketing platforms, code quality software, and HR systems. Getting any coherent picture of how the team was performing meant pulling all of it together by hand.
It wasn't just slow. It was unsustainable. The leadership team had arrived at a conclusion. "We're an accounts payable automation company. We are not a software engineering intelligence company. It's not our core competency. And as a leadership team, we came to the realization that our reporting strategy just wasn't viable for the long term," Notarangelo said.
For a company operating at AvidXchange's scale, the gap between what the data could tell them and what they could actually see was costing them more than time. It was costing them clarity. And without clarity, making good engineering decisions is mostly guesswork.
"Hivel is now helping us measure how much code is written by AI vs manually. That visibility will be incredibly valuable as we continue assessing AI's real impact."
The Solution
Visibility Unlocked
The fix wasn't a new engineering process. It wasn't a reorganization. It wasn't hiring more people. It was solving the data problem first.
AvidXchange partnered with Hivel to bring all of their engineering signals into one place. Data from five disconnected tools now flowed into a single dashboard, updated automatically, readable at a glance, and structured for the kinds of conversations that actually move things forward. For the first time, the team had a complete picture of engineering performance without anyone having to build it manually.
But unified data alone wasn't the turning point. What AvidXchange did next was just as important. They chose one metric to own: Cycle Time. Not because it was the only thing worth measuring, but because it was concrete, directly influenced by every engineer on the team, and easy to rally around. They built a weekly review cadence on top of it. Every week, the same metric, the same conversation, the same shared view of where work was moving and where it was stuck.
That consistency turned data into a habit. And a habit, at AvidXchange's scale, became a culture shift.
AvidXchange partnered with Hivel to bring all of their engineering signals into one place. Data from five disconnected tools now flowed into a single dashboard, updated automatically, readable at a glance, and structured for the kinds of conversations that actually move things forward. For the first time, the team had a complete picture of engineering performance without anyone having to build it manually.
But unified data alone wasn't the turning point. What AvidXchange did next was just as important. They chose one metric to own: Cycle Time. Not because it was the only thing worth measuring, but because it was concrete, directly influenced by every engineer on the team, and easy to rally around. They built a weekly review cadence on top of it. Every week, the same metric, the same conversation, the same shared view of where work was moving and where it was stuck.
That consistency turned data into a habit. And a habit, at AvidXchange's scale, became a culture shift.
"We made Cycle Time our north star. Having one metric the whole team rallied around changed the conversation every single week."
Result
Faster Delivery
Within six months, AvidXchange accelerated Time-to-Market by 56%.
That number didn't come from shipping shortcuts. It came from a team that could finally see its own performance clearly, have conversations about where work was slowing down, and fix the right things. Decisions that once required someone to manually compile data from five tools now happened in a single weekly conversation, anchored to a single dashboard, with everyone looking at the same numbers.
With 8,500 business customers depending on their platform, the impact goes beyond internal velocity. Features reach customers faster. Fixes land sooner. And the engineering organization powering one of the world’s largest accounts payable automation solutions, now operates with a level of visibility it simply didn't have before.
The result wasn't just clarity. It was momentum.
What's Next for AvidXchange
AvidXchange isn't done. With the foundational data problem solved, the team is now using Hivel to take on a harder question: what is AI actually doing to the way their engineers work? By correlating AI adoption with Speed and Quality, they're building a measurable, data-centric picture of AI impact that goes beyond instinct and assumption.
"Hivel is now helping us measure how much code is written by AI vs manually," Notarangelo said. "That visibility will be incredibly valuable as we continue assessing AI's real impact."
RESULTS SNAPSHOT
AvidXchange accelerated Time-to-Market by 56% within six months. Engineering data from five disconnected systems now lives in a single Hivel dashboard. Reporting is standardized for CXO and board-level visibility. The team is actively tracking real AI-impact as they scale AI adoption across engineering.
That number didn't come from shipping shortcuts. It came from a team that could finally see its own performance clearly, have conversations about where work was slowing down, and fix the right things. Decisions that once required someone to manually compile data from five tools now happened in a single weekly conversation, anchored to a single dashboard, with everyone looking at the same numbers.
With 8,500 business customers depending on their platform, the impact goes beyond internal velocity. Features reach customers faster. Fixes land sooner. And the engineering organization powering one of the world’s largest accounts payable automation solutions, now operates with a level of visibility it simply didn't have before.
The result wasn't just clarity. It was momentum.
What's Next for AvidXchange
AvidXchange isn't done. With the foundational data problem solved, the team is now using Hivel to take on a harder question: what is AI actually doing to the way their engineers work? By correlating AI adoption with Speed and Quality, they're building a measurable, data-centric picture of AI impact that goes beyond instinct and assumption.
"Hivel is now helping us measure how much code is written by AI vs manually," Notarangelo said. "That visibility will be incredibly valuable as we continue assessing AI's real impact."
RESULTS SNAPSHOT
AvidXchange accelerated Time-to-Market by 56% within six months. Engineering data from five disconnected systems now lives in a single Hivel dashboard. Reporting is standardized for CXO and board-level visibility. The team is actively tracking real AI-impact as they scale AI adoption across engineering.
"Within six months of making Cycle Time our north star, we'd accelerated Time-to-Market by 56%. The weekly cadence Hivel made possible was the difference."
Customer Outcomes Delivered With Hivel
What teams achieved with clear, real-time data and support to act on it
What Engineering Leaders Say
Vaibhav Bansal
V.P. Engineering
"Hivel has been phenomenal in helping us present our progress to leadership. Its insights into leading indicators have empowered our team leads to enhance review efficiency and ship features faster. Now, we are able to show the impact of our process changes, clearly identify areas of opportunity, and bring in a data-driven culture without spending time pulling manual reports."
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Murali Swaminathan
Chief Technology Officer
“We were looking for a unique solution to understand engineering productivity and efficiency, with a single tool that could give leaders complete visibility. We evaluated other comparable tools, but none were comprehensive enough. When we came across Hivel, it checked all the boxes for measuring developer productivity across both AI and non-AI workflows.”
Derek Mackie
Director of Engineering
"Using Hivel shone a light on the non-standard aspects of our work, emphasizing the need for crucial adjustments. The insights from Hivel helped us recognize areas for improvement, particularly in managing cycle times and streamlining development workflows. This guidance has been instrumental in our efforts to enhance operational efficiency and productivity."
Leonardo Pinheiro Ferrari
Chief Technology Officer
"Thanks to Hivel, we've seen a staggering 157% improvement in our deployment frequency. By identifying and addressing inefficiencies, and adopting best practices, we've significantly accelerated our progress. Hivel has been instrumental in our journey to operational excellence."
Chris Callander
Senior Engineering Manager
"Hivel has been instrumental in identifying areas for enhancement and guiding our strategic improvements. It has significantly contributed to our journey toward greater operational efficiency. The Activity and Dev360 features in Hivel have been particularly valuable for providing feedback to engineers during 1-1's, enhancing our communication and development practices."
Shiro Theuri
Chief Technology Officer
"Before Hivel, understanding our engineering team's dynamics was a game of guesswork. Now, with Hivel's clear dashboards and insights, our leaders have the clarity and time-saving tools they need to excel. It's been transformative in streamlining our operations."
Koti Reddy
Chief Technology Officer
"Incorporating Hivel into our daily operations has been a game-changer. It's not just a tool; it's a part of our strategic decision-making process, trusted by our leaders at every level. The impact on our engineering efficiency is undeniable and deeply valued."
Manoj Awasthi
Chief Technology Officer
"It has been great to partner with Hivel to get access to insights that help leaders at all levels gain visibility into bottlenecks and challenges that the teams face, build actionable plan to resolve them and track the progress over time. And thanks for the fantastic support!"
Ameen M
Engineering Manager
"Hivel has made a huge difference to how I manage my teams. Before every one-on-one or appraisal, I rely on it to dive into developer metrics and drive truly meaningful conversations. It helps me spot rework patterns, reward high performers, and benchmark our teams even against our US counterparts. The dashboards are intuitive, insightful, and honestly far more actionable than anything we get from Jira."
Paras Sood
Associate Director
"Hivel's insights have been pivotal in refining our engineering processes, elevating both efficiency and the developer experience. We're now making smarter decisions, faster, thanks to Hivel."
